Frequently Asked Questions

There are several options when buying tickets:

1.  You can purchase any ticket to one of our events on our website, www.BallDrop.com.  To buy, select the # of tickets you want to purchase in the dropdown of a specific event and follow the instructions.

2.  Email.  Not sure where to go or how to buy tickets?  Email us at info@balldrop.com and a New Years Eve Specialist will reply promptly.

3.  Phone.  You can purchase tickets over the phone with a New Years Eve Specialist at 212-201-0735

The ball drops in the center of Times Square.  The building the ball is located on is One Times Square.

IF YOU SELECTED "PICK UP" ALL TICKETS MUST BE COLLECTED AT OUR NYE STORE:

If you chose the ticket pick up option, you must pick up your ticket at the Ticket Pick-Up Center prior to the event. Tickets will NOT be available for pick-up at the venue. 

Credit card holder MUST be present with the credit card and valid photo identification to pick up tickets. Third Party Agent must be indicated on your order if the card holder is not present. Third Party Agent must present valid photo identification. There will be an additional $10 surcharge to change your delivery method. 

Schedule to pick up your tickets:

All sales are final.

No Refunds will be issued under any circumstance unless an event is canceled or rescheduled.

If your event is canceled, in most cases you won't need to do a thing; we will inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase.

By purchasing tickets you are accepting these terms.

If you have any questions, please email us at info@balldrop.com or call 212.201.0735.

YES.  Around Noon on December 31, 2016, the NYPD will close off the perimeter of Times Square.  The only way to enter passed these barricades is to (1) Be a resident of the area; (2) Have a ticket to one of our events inside the barricades.  We provide all guests with physical tickets that will permit them to enter through these barricades and attend one of our events.

The average temperature at midnight in New York City since the ball dropping tradition began in 1907 is 33.7 °F (1 °C).

The coldest event was in 1917 when the temperature was 1 °F (-17 °C), the second coldest was 11 °F (-12 °C) in 1962. The warmest ball drop was 58 °F (14 °C) in both 1965 and 1972. It has snowed during the ball drop just seven times out of 104 events (one being light snow), 1926, 1934, 1948, 1952, 1961, 1967, and 2009 and it has rained multiple times. (from Wikipedia)